Support
At Lucky Canoe Casino, our goal is to make your experience smooth and enjoyable. If something comes up—whether it’s a question about your account, a transaction, or how a game works—our support team is ready to help. We offer friendly, knowledgeable assistance and treat every issue with care and discretion.
Reach us the way you prefer
- Live chat: Click the chat icon on the site for instant help. Our live chat team typically responds within a few minutes and can walk you through troubleshooting, deposits, withdrawals, and game rules in real time.
- Email: For detailed requests or documents, email support@luckycanoecasino.com . Expect a reply within 24 hours; many emails are answered much sooner.
- Phone support and callback: Prefer to speak by phone? Request a callback through live chat or email and our team will arrange a phone call during business hours.
If you need a quick fix, live chat is the fastest option. For more complex issues—identity verification, payment queries involving MasterCard or Visa, or bonus eligibility—email gives us the space to gather and review details.
Find answers instantly with our Help Center
Before you reach out, try our FAQs and Help Center for fast, step-by-step guides on common topics: account setup, deposits and withdrawals, bonus rules (including welcome offers), and game eligibility. The Help Center is updated regularly so it’s a great first stop for straightforward questions. For direct access, visit our support page at /support.html.
Support that knows the details
Our agents are trained on payments, security, and the games you love—from slots and live dealer titles to sweepstakes coin offers and daily bonuses. We follow strict privacy and security practices when handling personal and financial information, and we’ll keep you informed about next steps and expected timelines. We won’t promise guaranteed outcomes, but we will work quickly and transparently to resolve your issue.
Personal, respectful service every time
We aim to make contacting support feel simple and comfortable. Expect clear, respectful communication, helpful follow-ups, and a team that treats your account and questions seriously. Whether you want a quick rule clarification, help with a deposit, or guidance on bonuses and sweeps coins, reach out—we’ll be glad to help.